Do you thrive in a dynamic environment and have a passion for customer service, operational excellence, and people management? Then this opportunity at DFDS might be your next career move!

As Manager Customer Operations Services, you will oversee customer-focused operational processes for our Rotterdam–Felixstowe, Rotterdam–Immingham, Rotterdam-Vilagarcia, and IJmuiden–Newcastle routes and the train to Poland. You will ensure customs compliance, drive digital transformation and process standardization, and support sustainability initiatives. You will collaborate closely with terminal operations, customer service, and cross-functional teams, reporting directly to the Route Director Netherlands.

Your key responsibilities

• Manage and inspire the Customer Operations team
• Recruit, train an develop talent
• Drive change and process improvements
• Optimize freight operations and customer experience
• Define and monitor KPIs to measure and boost performance.
• Build strong customer relationships and long-term partnerships.
• Hold responsibility for the AEO permit and serve as the AEO compliance team representative.
• Collaborate with our other entities to ensure seamless integration and optimal performance.

About You

You have a proven track record in a managerial role within operations, customer service, or a related field, ideally with a focus on customs activities. You also bring:

• Strong leadership skills with the ability to inspire and develop a diverse team.
• A proactive mindset and the courage to challenge and improve existing processes.
• Experience in driving digital transformation and process optimization.
• Excellent communication and networking abilities.
• Deep knowledge of customs regulations, AEO standards, and compliance.
• Strong problem-solving and organizational skills.
• Ability to thrive in a dynamic, fast-paced environment with multiple priorities.
• Fluency in Dutch and English.

What we offer

Join the movement and grow with us. At DFDS we strongly believe in the development of our colleagues. We therefore offer various training courses that we have developed, but we also offer the following employment conditions:

• A challenging position with a lot of responsibilities and room for personal initiative
• A competitive salary and attractive secondary employment conditions (such as lease bike, fitness, free travel with our ferry’s and online learning platform)
• An inspiring working environment with great colleagues
• If the ambition is there, opportunities to grow within the DFDS Group.

Are we a match? Apply now and become part of the DFDS journey.
The recruitment process includes a (personality) assessment before moving to the second interview round.