At DFDS, people mean the world to us. We aim to attract and retain the best talent, while offering opportunities for development and growth. As an IT Support Manager, you will lead a team of technicians and be responsible for delivering high-quality IT support across multiple sites in Central Europe and beyond. You act as a key link between IT operations and the business, ensuring service continuity, optimizing solutions, and driving improvements in line with DFDS standards.

What will you do?

• Lead and supervise IT support teams in Belgium, the Netherlands, Poland, and Hungary

• Ensure IT services are delivered according to agreed service levels

• Provide hands-on technical support and escalation when needed

• Improve, maintain, and secure IT infrastructure and solutions

• Deliver new IT services in line with governance structures and policies

• Manage and allocate resources within budget constraints

• Support recruitment, training, and development of team members

• Collaborate with third-party vendors and stakeholders

• Contribute to establishing a Terminal “Centre of Excellence”

What are we looking for?

• Knowledge and experience supporting the Microsoft Ecosystem

• Solid knowledge of IT infrastructure and networking (LAN/WAN, VPN, VLAN, Wi-Fi, routers)

• Experience with VMware, Citrix XenApp/XenDesktop, and RDS/Terminal Services

• IT project management experience

• Familiarity with AV and telephony systems

• Strong understanding of ITIL best practices (ITIL v4 preferred)

• Willingness to travel approximately 90 days per year

• Proven experience leading or mentoring IT support teams

• Customer-focused, proactive, and strong communicator

What do we offer?

• Competitive salary with 8.33% holiday allowance

• Development opportunities in line with our training policy

• Free travel on DFDS ships (up to 3 times per year)

• Pension scheme via ASR

• Access to Benefits at Work (discounts on fashion, electronics, outings, sports, and more)

• Optional collective health insurance with discount

• Weekly fresh fruit at the office

• Corporate fitness program via Bedrijfsfitness Nederland

• A stable and growing organization with a focus on social responsibility, sustainability, and the environment

Ready to take the next step?

At DFDS, we believe in people with character and motivation. Would you like to make a difference in an international environment? Apply now! We look forward to connecting with you.